Ombudsperson

Primary Functions

• Investigate student complaints and grievances
• Mediate disputes between students and university
• Ensure fair treatment and due process
• Recommend corrective actions and policy changes
• Promote awareness of student rights and responsibilities

Areas of Jurisdiction

• Academic matters and evaluation disputes
• Administrative decisions and procedures
• Discrimination and harassment complaints
• Unfair treatment by faculty or staff
• Violation of student rights
• Hostel and campus life issues

Filing Process

1. Submit written complaint with details
2. Provide supporting documents and evidence
3. Include contact information for communication
4. Specify desired resolution or outcome
5. Submit through official channels

Submission Methods

• Email to ombudsperson@mituniversity.edu.in
• Physical submission at Ombudsperson office
• Online complaint portal (if available)
• Through student representatives

Academic Grievances

• Unfair evaluation or grading
• Discrimination in academic assessment
• Denial of academic opportunities
• Plagiarism accusations and appeals
• Academic misconduct proceedings

Administrative Issues

• Admission and enrollment disputes
• Fee-related problems
• Certificate and document issues
• Scholarship and financial aid matters
• Policy implementation concerns

Personal Conduct

• Harassment or discrimination
• Unfair disciplinary actions
• Violation of due process
• Bias or prejudice in treatment
• Retaliation complaints

Initial Review

1. Acknowledgment of complaint within 48 hours
2. Assessment of jurisdiction and validity
3. Request for additional information if needed
4. Determination of investigation approach

Investigation Phase

• Interview complainant and relevant parties
• Review documents and evidence
• Consult university policies and procedures
• Gather testimony from witnesses
• Maintain confidentiality throughout process

Resolution and Follow-up

1. Prepare findings and recommendations
2. Communicate outcome to all parties
3. Monitor implementation of recommendations
4. Follow up on resolution effectiveness

Processing Timeline

Confidentiality Assurance

All complaints are handled with strict confidentiality. Information is shared only on a need-to-know basis for investigation purposes.

Fundamental Rights

• Right to fair and impartial treatment
• Right to due process in all proceedings
• Right to be heard and present evidence
• Right to appeal decisions
• Protection from retaliation

Anti-Retaliation Policy

Students filing complaints in good faith are protected from retaliation. Any retaliatory action should be reported immediately.