Grievance Redressal
Ombudsperson & Student Grievance Redressal
Every student has the right to have a grievance heard — without fear, and without cost.
MIT University Sikkim has appointed an Ombudsperson and constituted a Students' Grievance Redressal Committee (SGRC) in accordance with the University Grants Commission (Redressal of Grievances of Students) Regulations, 2023, notified in the Gazette of India on 11 April 2023, in supersession of the 2019 Regulations.
1. Grievances That May Be Raised
- Admission contrary to the merit determined in accordance with the declared admission policy
- Irregularity in the admission process
- Refusal to admit in accordance with the declared admission policy
- Non-publication of the prospectus, or publication of false information in it
- Withholding of documents or refusal to return certificates
- Demand of money in excess of that specified in the declared fee structure
- Breach of the policy on refund of fees
- Non-payment or delay in payment of scholarships or financial aid
- Delay in the conduct of examinations or declaration of results beyond the notified schedule
- Non-transparent or unfair evaluation practices
- Harassment or victimisation of a student, including by a teacher
- Denial of quality education as promised at the time of admission
- Non-provision of student amenities as set out in the prospectus
- Discrimination on the ground of caste, religion, region, gender, language, disability or economic background
2. Three-Level Process
| Level | Forum | Timeline |
|---|---|---|
| Level 1 | Department / Head of Department or the concerned office | Resolution attempted within 7 working days |
| Level 2 | Students' Grievance Redressal Committee (SGRC) | Decision ordinarily within 15 working days of receipt |
| Level 3 | Ombudsperson (appeal within 15 days of the SGRC decision) | Decision ordinarily within 30 days of receipt of the appeal |
A student who is not satisfied with the decision of the Ombudsperson may approach the University Grants Commission in accordance with the Regulations.
3. How to File a Grievance
- Online / email: sgrc@mituniversitysikkim.com (copy nodalofficer@mituniversitysikkim.com)
- In writing: Office of the Ombudsperson / SGRC, MIT University Sikkim, Helipad Road, near Sai Mandir, Assangthang, Namchi, Sikkim – 737126
- In person: Office of the SGRC, Monday to Saturday, 10:00 AM to 3:00 PM
4. Information to Include
- Full name, enrolment number, programme and semester
- Registered mobile number and email ID
- Clear statement of the grievance, with dates
- Chronology of events
- Details of any earlier attempt at resolution, with reference numbers
- Relief sought
- Supporting documents
- Signature of the student
5. Assurance to Students
- No fee is charged at any level.
- You do not need a lawyer.
- Your identity is kept confidential to the extent practicable.
- Victimisation for filing a grievance is itself misconduct and attracts action under the Code of Conduct.
- Every grievance is acknowledged with a reference number, and the outcome is communicated in writing, with reasons.
- Filing a grievance does not affect your academic standing, attendance, evaluation or eligibility.