Student Grievance Redressal Cell

Primary Goals

• Provide a platform for students to voice their concerns
• Ensure prompt and fair resolution of grievances
• Maintain transparency in the grievance handling process
• Promote a conducive learning environment
• Protect student rights and interests
• Prevent escalation of minor issues

Scope of Services

The cell addresses all genuine grievances related to academic, administrative, and personal matters affecting student welfare and academic progress.

Academic matters and evaluation issues

Administrative and procedural concerns

Fee and financial matters

Infrastructure and facility problems

Discrimination or unfair treatment

Hostel and accommodation issues

Library and laboratory concerns

Transportation and safety issues

How to File a Grievance

1. Submit written grievance application with details
2. Provide supporting documents and evidence
3. Include contact information for communication
4. Specify the desired resolution or remedy
5. Submit through authorized channels

Submission Methods

• Email: grievances@mituniversity.edu.in
• Physical submission at Student Affairs Office
• Grievance box located on campus
• Through student representatives

Processing Steps

1. Acknowledgment of grievance within 48 hours
2. Initial assessment and categorization
3. Investigation and fact-finding
4. Consultation with relevant departments
5. Committee deliberation and decision
6. Communication of resolution to student
7. Follow-up to ensure implementation

Timeline

Filing Guidelines

• Grievances should be genuine and factual
• Provide complete and accurate information
• Attach relevant supporting documents
• Avoid frivolous or malicious complaints
• Maintain respectful communication throughout

Confidentiality

All grievances are handled with strict confidentiality. Personal information and complaint details are protected and shared only on a need-to-know basis.

Anonymous Complaints

While anonymous complaints are accepted, providing contact information helps in better investigation and communication of resolution.

Right to Appeal

If not satisfied with the resolution, students can appeal to higher authorities.

1. Submit appeal within 15 days of resolution
2. Provide reasons for dissatisfaction
3. Include additional evidence if available
4. Appeal will be reviewed by senior committee

Fundamental Rights

• Right to fair and impartial treatment
• Right to be heard and present case
• Right to timely resolution of grievances
• Right to appeal decisions
• Protection from retaliation
• Right to confidentiality